Refund and Returns Policy
Banego LLC (trading as Banego) accepts eligible return requests within 30 days of delivery. Contact support@banego.shop within this period with your order number and reason for the return to request return authorization and instructions.
To qualify for a standard change-of-mind return, trading card products must be unused, unopened, and in their original sealed packaging, with all original components included. Opened booster packs, boxes, or other sealed collectible products generally cannot be returned for a change of mind because their contents and collectible condition cannot be verified after opening. This does not limit rights you may have for incorrect, defective, or damaged goods under applicable law.
Please contact us before sending any item back. Our business address is not automatically a returns-processing location. We will provide the appropriate return destination and instructions. Unless the return is due to an error on our part or a defective or incorrect item, the customer is responsible for return shipping costs.
Once we receive and inspect an authorized return, we will notify you of the outcome and process any approved refund to the original payment method. The time for funds to appear depends on the payment provider. Original shipping charges are not generally refunded for change-of-mind returns, except where required by law.
Contact: support@banego.shop | +1 302 579 0650 | Monday–Friday, 9:00 AM–6:00 PM.
Banego LLC · Company Number 6418139 · 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, United States.