Frequently Asked Questions
What does Banego sell?
Banego focuses on Pokémon TCG, One Piece, Magic: The Gathering, and sports hobby trading cards. Individual product availability and condition are described on each listing.
When will my order ship?
Our standard order handling time is 1–2 business days. Estimated US delivery after dispatch is 3–5 business days, though carrier delays may occur.
Where do you ship?
Our standard shipping service is within the United States. Available shipping destinations and costs are shown at checkout.
Do you accept returns?
You can request a return of eligible items within 30 days of delivery. For change-of-mind returns, sealed collectible products must remain unopened and unused. See the full Returns & Refunds Policy.
How can I track my order?
Sign in to My Account → Orders for available order status and tracking details. You can also contact support@banego.shop with your order number.
How can I contact Banego?
Email support@banego.shop or call +1 302 579 0650. Business hours: Monday–Friday, 9:00 AM–6:00 PM.